Shipping Policy
Last updated: March 2026
1. Shipping Overview
At VelvetVogue, we strive to deliver your orders in a timely and efficient manner. We offer shipping to most destinations worldwide. Please review our shipping policy below for detailed information about delivery times, costs, and procedures.
2. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays, weather conditions, or carrier issues.
3. Shipping Costs
Shipping costs are calculated based on the following factors:
- Destination country and region
- Weight and dimensions of the order
- Shipping method selected
- Order total
Free standard shipping is available on all orders over $100. Express and Priority shipping options are available at an additional cost.
4. Order Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotions, processing time may be extended to 3-5 business days.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the tracking number provided.
5. International Shipping
We ship to most countries worldwide. Please note that international orders may be subject to:
- Customs duties and taxes
- Import taxes and VAT
- Customs clearance delays
VelvetVogue is not responsible for any additional fees charged by customs or import authorities. Please contact your local customs office for more information about applicable fees.
6. Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for orders that cannot be delivered due to incorrect or incomplete addresses.
If you need to update your shipping address after placing an order, please contact us within 24 hours. We will do our best to accommodate your request, but cannot guarantee changes once the order has been shipped.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us within 7 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement.
For damaged packages, please provide photos of the damaged items and packaging for our records.
8. Contact Us
If you have any questions about our shipping policy or your order, please contact us at:
Email: xinghongkeji2026@163.com